Payment and settlement
Three currencies, local transfer rails where we hold them, and one rule that protects your money.
How to pay us, by currency
Settle by local US transfer or by international wire. The local option lets agencies outside the United States avoid correspondent-bank routing and the deductions that come with it - often the difference between a clean settlement and a shortfall of USD 25 to 50 per transfer.
JPY settlement through our regional account or by international wire. Useful for partners already holding yen, and it does not require you to open a Japan-domestic account.
NZD domestic account for Australian and New Zealand agencies settling locally with our head office entity, VB2010 Group Limited.
Transfer fees and any correspondent-bank deductions are borne by the remitter. Invoices settle net of charges, so please instruct your bank accordingly - a short payment holds the file until it is made good.
How our account details reach you
Our banking details appear on the invoice itself and nowhere else. We will never send account details in a standalone email, never ask you to pay into an account that differs from the one printed on your invoice, and never change our details mid-booking without written notice followed by a voice confirmation on the number you already hold for us.
If you receive any message that appears to come from us asking you to pay somewhere new, treat it as fraudulent and call the trade desk before you act. Invoice redirection is the most common fraud in inbound travel, and it succeeds precisely because the request looks routine. A sixty-second phone call is the whole defence.
For the same reason we do not publish our account numbers on this website. Details are issued to registered agencies with the invoice, against a confirmed booking.
Which currency to quote in
The quotation currency is the invoice currency. If your client base settles more easily in one of the other two, raise it at quote stage rather than at settlement: converting after an invoice is issued means the amount that lands rarely matches the amount due, and the difference has to be cleared before travel.
When payment falls due
Deposit timing, balance dates, group FOC allowances and cancellation bands are set out in full on our partner policy. This page covers only the mechanics of getting funds to us.